Order management

Every order. One screen. Zero misses.

Kownt X puts counter, phone, WhatsApp, website and marketplace orders in one list. It holds stock for each order and warns you before dispatch runs late.

Every channel, one order screen.

Kownt X app, Order management: the "Orders" screen showing SO-1048, SO-1041, SO-1040.
Every channel
in one order list
Live
dispatch deadline alerts

Part of Order Management, alongside Delivery & COD and Online channels.

How it works

Three steps, the way a shop does it.

  1. It lands in one list

    Wherever the order came from, it's here with its deadline.

  2. Stock is held

    Reserved the moment the order is accepted, released if it's cancelled.

  3. Work it to done

    Pick, pack, dispatch or hand over, and the customer can follow along.

A return isn't real until the box is open.

Approving an online return doesn't refund or restock anything. Money and stock move only when the parcel arrives and someone checks what came back.

Capabilities

What you get.

Everything here works in the app today, unless it's marked Soon.

Unified order list across every channel

Stock reserved for open orders, so two channels can't sell one unit

Dispatch deadlines with late and hours-left alerts

Edit lines, address and delivery slot before dispatch

Quotes and layaway that turn into bills

Proforma invoices and delivery challans

Click & collect with a pickup queue

Returns that hold money and stock until the parcel is opened

Exchanges, refunds and reverse pickup

A tracking page your customer can open from a link

Popular withOnline & D2C sellers →Wholesale & distribution →
FAQ

Order management, answered.

  • Can I take orders on WhatsApp?

    Yes. Record them as orders with an address and slot, and they join the same queue as everything else.

    Kownt X help desk · replies same dayAsk a person →

Next module

Delivery & COD

Your riders or a courier. Cash reconciled.

Run your shop on it today.

Open a sample shop